The Power of Knowing What to Do

Throughout my long career as a technical writer, I focused primarily on creating content for software end users. But I noticed that my colleagues continually struggled to find or produce helpful content for their own teams. Usually it was simply word of mouth if someone got stuck or had a question. And when internal procedures changed, oh boy, lots of stuff hit the fan for weeks while everyone scrambled to figure out how to make these changes in their daily routines, while still keeping up with their workload. 

I'd heard the term "Standard Operating Procedure" here and there, but always thought they were some kind of formal procedure that had to do with compliance or legal. Imagine my surprise - after some research and some thinking - when I realized that every business has Standard Operating Procedures! (see section below). They're nothing fancy. These are just the repeatable tasks teams undertake on a daily basis to keep their business running.

And so Procedure Portals was born. Can you imagine having your team’s tasks and processes captured and accessible, 24/7, all in one place? We turn your company's repeatable tasks into crystal-clear, step-by-step guides so your employees always know what to do.  

We made a surprising discovery when we started talking to businesses about improving their bottom line by turning their company’s Standard Operating Procedures (SOPs) into an online user guide.

More than half of the people we spoke with said, “Thanks, but our business doesn’t use Standard Operating Procedures.” 

Ready for the surprise?

EVERY company has Standard Operating Procedures

How can we know this? It's simple. The term "Standard Operating Procedure" simply refers to all the repeatable tasks and procedures your employees do daily to keep your business running.

Every company has tasks they need to complete. Every company has processes they need to follow. And the more consistently your employees manage these tasks and follow these processes, the more efficiently your company runs.